Information we collect
When you place an order or contact us, we may collect your name, email, phone number, delivery address, order details, support messages and payment reference/status. Payment card, UPI or banking credentials are processed by the payment provider and are not stored by 3Dark.
How we use information
We use this information to process payments, fulfil and deliver orders, send transactional updates, prevent fraud, manage returns or refunds, provide support and meet applicable record-keeping obligations.
Service providers and sharing
Necessary information may be shared with payment processors such as Razorpay, email providers, website infrastructure providers and delivery partners. We do not sell customer personal information. We may disclose information when required by law or to protect customers and the business.
Storage, security and retention
We use reasonable technical and organisational safeguards. Information is retained only as long as required for orders, customer support, fraud prevention, accounting or legal obligations, after which it may be deleted or anonymised.
Your choices and rights
You may request access, correction or deletion of your personal information, subject to legal retention requirements. Email 3darkclothings@gmail.com with enough detail for us to verify and process your request. You may also raise a privacy grievance through the same address.
Analytics and browser storage
The website uses necessary browser storage to remember your shopping bag. With your permission, we use Google Analytics and Meta Pixel to understand page and product views, shopping activity, checkout progress, completed orders and the effectiveness of advertising. These services may use cookies or similar browser identifiers. Events sent by 3Dark do not include the name, email, phone number or delivery address entered at checkout. You can choose “Only necessary” when asked, in which case these optional measurement scripts are not loaded. We may update this policy when services or legal requirements change; the latest version will remain available on this page.